Tele-One is your Local Telephone Answering Service in Texas and Nationwide.
How can we say that?
Tele-One maintains and inventory of telephone numbers in Texas and several other states. These numbers are used by
our clients to forward their telephone lines after hours. We currently have numbers that are local to over 750 cities.
As we gain clients in new areas we are usually able to add local numbers in their area in a few minutes. Each new number we add could cover several
surrounding cities. If a local number is not available we provide toll free access to our systems at no additional charge.
Our clients never have to pay for long distance service to or from our service nationwide.
Will I have my own number to forward my calls to?
If you use call forwarding from the telephone company, you will use our One Number Call Forwarding System. This system will recognize that your
caller dialed your number that is forwarded to us and direct your caller to your account each time. .
Some organizations have a PBX system that takes their calls and sends them out to our service showing the call ID of one of
their numbers rather than their caller. We can still make one number call forwarding work you.
If your PBX system is sending the callers caller ID only, we can provide a dedicated number for you for a small charge each month.
Where is Tele-One Located?
Tele-One Communications is a Tyler Texas Answering Service.
We have remote operators working from four cities in Texas. Together with our system redundancy, these remote operates in diverse areas
help us provide service when weather conditions might make getting to an office dangerous or even impossible.
How do we charge for our service?
There are several billing plans used by telephone answering services.
Some will charge for every function they perform.
They will charge for each call, message, call out, page, text, fax, e-mail and long distance call everyone pays
the same amount for each of these. This sounds fair until you consider that one client's message may be just a
name and number, while another requires a very detailed message.
Everyone pays the same amount for these messages. Since one is brief and the other
is detailed an operator will have to spend more time on the detailed message and cannot provide the same level of service to both.
A simple method is flat billing. You pay the same amount each month, year round. It's
kind of like going to a buffet where you pay a price and can eat all you can.
Sometimes you just aren't that hungry. It's the same way with many businesses. With flat billing you will never
known what you are getting for your money.
Other services bill for their service every 28 days. Their rational is that tey have to pay their
employees every two weeks, so they have to bill that often. There are 13 billing cycles in a year billing every 28 days. Besides if you are
paying employees every two weeks, why not bill your clients every two weeks. I don't know about you, but my calendar only has 12 months.
We believe that time billing is the system that best reflects the value you are receiving for
your money each month, and is most fair to all types of clients. If you just need the name and number
your bill will be far less than the client that wants a detailed message. A quiet office will pay less that a busy
office. We just charge for the time that an operator is actually doing something for you. Tele-One does not
charge extra for each function or long distance calling into or from our service.
Will our callers be placed on hold?
Here is the dilemma, you are on a line and another is ringing. Do you ask the caller to hold, while you answer the second
and ask them to hold and return to the first caller? Or do you continue to speak to the first caller and let the second line ring?
What do you do in your office?
Many years ago we determined that our client is better served if a call is answered and the caller is asked to hold,
rather than letting them hear several rings, wondering if there is anyone there to answer.
Each operator in our service has three lines to manage. During rush periods it is impossible to manage the flow of calls without asking callers to hold.
If the caller is an office checking out Our operator answering your call completes the call forwarding. If the caller does not need to pass along
information and they are asked to hold, they may just hang up. If you need to pass along information, you might consider sending an email to dispatch@tele-onecom.com
with your information. If you decide to pass information to our operator during rush periods you will likely be asked to hold briefly.
Our system performs Automatic Call Distribution. If a caller is placed on hold, that call is placed back into the
distribution for the next available operator. If this was not the case, the caller might be on hold when another operator was doing nothing.
Our goal is to answer every call on three rings or less and limit hold time to less than a minute.
Contact us today at 800-704-0160 and press "1" during the greeting.
Texas Answering Service | Local Answering Service | Nationwide Answering Service | Tele-One Communications, Inc.
