Nationwide Telephone Answering Services

Tele-One, located in Tyler, Texas, is proud to announce the purchase of the Infinity FirstLink system from Amtelco. The Infinity system is recognized as the premier call center messaging and application system on the market. Amtelco has a strong history of innovation with many groundbreaking developments to it's credit.

Because the Infinity system uses T-1 digital-quality voice circuits and our operators have internet access, we are able to offer a level of service unequaled in the area. We would like to share some of the most important features with you:

• True Unified Messaging
  Infinity FirstLink makes it easy to get your messages by the method that best meets your needs. You can choose from a complete selection of call and message delivery options, including E-mail (for both text and voice messages), paging, fax, follow-me, voice processing and many more.
   

• ePop
  With internet connectivity, our operators are able to access and provide information from your internet web site. Now this very important information can be relayed to the caller. There are a number of ways that this access can benefit your company.
   

• eResponse
  Many businesses process a high volume of routine e-mails that request brochures, prices, or simply ask for further information about products or services. Our new eResponse software makes it possible for our operators to respond to routine e-mails on your behalf. E-mail messages are presented to the operator in the same way as live calls. The system maintains a detailed record of each message and the disposition.
  Coupled with your cell phone or other text messaging services, you can acknowledge message receipt or give us additional instructions for dispatching your messages.
   

• eVoiceLink
  eVoiceLink enables Infinity's text and voice messages to be sent as e-mail messages. Text messages are displayed as text in the body of an e-mail. Voice mail messages are translated into .wav files and sent as attachments in an e-mail. Infinity can be configured to automatically send your messages as they are received.
   

• Fax & E-mail Dispatching
  We have always offered to deliver messages by fax as well as the daily archive for your records. With Infinity FirstLink we can also provide these same services and delivery by e-mail.
  Electing to receive your messages by e-mail allows you to access your messages from anywhere you have e-mail access. This saves paper and other fax supplies too.
   

• Expiring Specials
  If you ask our operators to temporarily change your message dispatch instructions, that information is stored in a temporary information area of our system. With expiring specials, the special goes away at a prescribed time and your original instructions take effect again.
   

• Alpha Page Confirmation
  Alpha page confirmation solves the nagging question, "Did the client get this message?" without the client speaking to our operators. Each alpha page gets a unique four digit number appended to the message. Simply call a special message confirmation number and enter the four digit number. Infinity looks up the number and marks your message as delivered. It is quick and simple and, best of all, there is no operator time for the confirmation (and thus no additional charge).
   

• Text to Cell Phone Confirmation
  For clients that receive e-mail messages on cell phones and other wireless devices, we are able to use eVoiceLink to send messages and eResponse to receive confirmation that the message was received.
   

• Follow Me Messaging
  In conjunction with Infinity voice mail, your calls can be directed to several different numbers, your pager or voice mail - all controlled by you without operator assistance.
   

• Automated Wake-Up Calls
  Just tell us when to wake you and the number you would like us to call. Our automated system will ring you day after day and never forget. Alternately, we can send a message to your pager to alert you at a predetermined time each day. Once we enter your wake-up call into the system, it will continue until you instruct us to make a change.
   

• Change Status
  In conjunction with Infinity voice mail, you can change your status without talking to our operators. This requires a recorded greeting placed on your account that plays when your number is dialed. This allows you to forward your telephone without speaking to an operator. Then you change your status in our voice mail system. The status on your answering service account changes as well. For safety, you then hang up and dial your office number to confirm that the forward did take place.
   

• On-Call Schedule
  Our new On Call Schedule system keeps track of the correct on call for each day and the current time. Just provide us with an on call schedule weeks or even months in advance. We enter your schedule into the system and our operators have the correct on call information at all times.
   

• Perfect Answer
  Each of our operators can pre-record your answer phrase. Then every caller will hear your answer phrase just the way you want them to hear it
   

• Message Archive
  As our operators enter your messages into our system, they are stored and archived. Every notation, dispatch attempt and result is also noted. These records are stored in our system and available for future reference as needed. Our daily archive of messages provided to you by e-mail or fax is produced from these records. In addition, we also make and maintain a digital voice recording of every call. These calls are tracked using a unique numbering system, without reference to account numbers or the caller's name. A search utility allows us to locate your recording as needed. These recordings are stored on DVDs and maintained in a fire safe for future reference.

As you can see, we have a large selection of new features that may benefit you in a number of ways. We would like to have the opportunity to learn the needs of your organization and share how we can best serve you, so let us customize these features today!

Resources for Tele-One's Answering Service:

Ten reasons to use Tele-One's answering service (MS Word format)

How can I forward my calls? (MS Word format)

Answering service contract (MS Word format)

Answering service contract (PDF format)

Contact us today at 903-531-0777 or 800-704-0160.

Who uses our services‌

We can provide Nationwide Answering Service in these states with local numbers:

We are providing East Texas Answering Service with local numbers for these cities and Nationwide in sixteen other States:

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Tele-One Communications
5620 Old Bullard Rd, Suite 109
Tyler, TX  75703
903-531-0777 or 800-704-0160

Copyright © Tele-One Communications, Inc.